In the Microsoft Answer community post, several users reported thatWindows10 May 2019 (Version 1903) A black screen problem occurs in the Remote Desktop Protocol window. This problem mainly occurs on Windows 10 devices with outdated graphics cards.
One user explained:
I also encountered the same problem. My computer is usingIntelThe G41 integrates the old device of the graphics card. Whether using LAN or VPN, remote access using RDP will display a black screen, but the mouse and keyboard can be used normally (I can use the appropriate key combination to restart).
Another user explained:
FromIntel(2009) to Microsoft (2013), I tried all the graphics drivers for the Intel G41, and all of them will display a black screen when using RDP, even if the connection between them and the monitor is normal.
In the forum post, Microsoft RDP and WVD project manager Denis Gundarev said that this is due to some of the old graphics drivers in Windows 10 version 1903. He wrote in the post:
The display driver reports their maximum load capacity. Data was not used or verified in previous versions of Windows. As a result, older versions of some older display drivers may report invalid data and will be ignored. This data is used in Windows 10 1903 RDP to initialize the session.
The Microsoft project manager said the company is fixing the problem, and if it detects a problematic driver, the company is developing a fix that dynamically switches to the software renderer. Microsoft recommends that affected users use Device Manager to update the display driver or disable the driver in question.