This millet TV was bought by Ms. Zhang's wife for arranging the wedding room, which spent 3999 yuan at that time. The reason for choosing millet is because its brand is big and its reputation is good. But after a month's arrival, the TV suddenly failed to open.
But I can only call the official customer service. After the inspection of the after-sale maintenance personnel, the reply given is that there is a problem in the motherboard, which leads to the failure to turn on the machine. "This TV has been used for about ten times from purchase to malfunction. We all don't watch TV very much. My wife had a bad time, and about half a month later, he couldn't get back to work. During his business trip, television was useless. Ms. Zhang said.
After the millet after sales staff to replace the main board TV, the problem has not been solved, the TV still can not start, after the staff again after inspection, also called the display is bad, need to replace the display screen, but at present, there is no goods, need to order from the field. Mrs. Zhang was annoyed at the situation. "Is this not a delay?" The detection problem can be detected wrong.
In a short period of a month, the television situation, "the small problem is also even, the bad is also the main component, it is obviously the quality of the problem, I need to change the goods." However, this request was rejected by millet official customer service on the grounds that it had already exceeded the replacement date, indicating that it could only be servicing.
"It has not been repaired to me now, after sale said that the replacement has not arrived, to the millet customer service phone call me to let me wait patiently, but this is how long." Ms. Zhang was dissatisfied with it.
In the morning of July 9th, the official customer service of Xiaomi Xiaomi, which was called by the letter net, reflected the matter. The staff members confirmed that Ms. Zhang did report, and the staff explained that, according to the company's regulations, if the same problem and the three maintenance of the staff were still unsolved, they could replace them. To apply for a replacement at headquarters, "no problem can be solved beyond the time limit for replacement." The staff said.
For the short time after the purchase of television, there is a big failure, the staff did not make a statement, just called after the after-sales maintenance engineer to come to the conclusion. "We will arrange for staff to get in touch with Miss Zhang as soon as possible."