Mashable Chinese station reported on March 3
Facebook messaging application platform Messenger there are many third-party chat robots, but they will never speak, always nagging talk nonsense.
For example, you want to set a pizza, in fact, you often find yourself into a chat robot for your infinite endless nagging weaving, do not put you furious take the vows do not give up.
It now appears that Facebook seems to be aware of this problem. It finally understands that you do not like to talk too close to these chat robots. At the very least, it has been informed by the latest upgrade to the chat robot developer.
Facebook hopes that developers in the design of Messenger chat robot try not to let the robot is too nagging, only gives the most critical information on the line, just like a keyboard can be click on the same interactive menu.
Facebook spokesperson wrote in a blog post: "You may have been trying to showcase the main features of your chat robots through rich conversations, but after that you might think about streamlining your work and just put the most important features on the menu in. & Rdquo;
Lite format as early as six months ago to provide chat developers, but the user can only through a humble icon into the model. Facebook admitted that because many users simply did not notice this button, so many developers directly ignore it.
This means that Facebook's attitude towards chat robots has undergone tremendous changes, because it has spared no effort before the publicity campaign and the company's commitment does not match. Technology blog The Information reported last week that the study showed that chat robots did not properly address 70% of the questions and requests made by customers, so Facebook began to reconsider the development of chat robots.
When Facebook first demonstrated its ambition for the first time a year ago, it said that chat robots were more appealing than simple command-line interfaces, and chat robots were able to engage with customers in a variety of conversations such as customer service and news broadcasts.
"We think that the combination of user interface and dialogue is a great way to achieve this," said David Marcus, vice president of Facebook news products. "We think that the combination of user interface and dialogue is a great way to achieve this goal." The & Rdquo;
However, the first batch of chat robots in this area is not good. Most chat robots can only respond to limited text directives. Because they are known as human robot friends, they do not guide people how to find the right instructions, only mechanical answer "Oh, what? & Rdquo; this error message.
The result is that these chat robots are useless except for some of the most basic functions, and talking to them is as struggling as trying to explore the light switch in a dark room.
Facebook later added a lot of features seems to be looking for an excuse for the purpose, so that free to loose, vernacular Lianhua artificial intelligence robot back to more rigorous and pragmatic state.
With the passage of time, it seems a bit like a task has undergone a transformation. While Facebook's initial commitment to business users stressed that chat robots were able to work for customer service, almost none of them used them from the use of dozens of features in Messenger applications.
As can be seen from some small examples, the biggest use of chat robots seems to be publishing media companies or lifestyle brands of some formatted and customized information, a variety of quizzes or novelty jokes.
A recent survey by Forrester, a market research firm, shows that only 4% of digital business professionals use chat robots. It concludes that the chat robot is a kind of technology that changes the world, so that people's expectations expand to the peak, but ultimately failed to achieve.
A total of more than 20 companies in Facebook released Messenger chat robot launched the first week or announced that they intend to launch their own chat robots, many companies still cooperate with Facebook, but now the chat robot is still less than half of the original , Most of the chat robots have been shelved or nothing left of the.
Chat robot is not talking about the whole line shrinking chat robot has not become more intelligent, Facebook released this week, the upgrade is mainly to allow developers to design the default menu is more flexible, more suitable for a specific dialogue environment.
I believe that these chat robots will soon become concise, no longer always ridicule the weather.